Payment and Refund Policy

Last updated: 16 September 2026

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all purchases of digital courses, professional resources, and related services offered through brieflyko. The content focuses on studio production in motion, including detailed guidance on studio equipment setup, dynamic camera operation, lighting techniques, sound wave management, and the creation of efficient workflows for television news and live shows. It covers one-time course access, subscription-based modules, and any bundled resources or updates provided to customers in the United Kingdom. The policy does not extend to third-party products or services accessed via external links, nor does it apply to physical goods or in-person training sessions.

Prices, Currencies, Taxes, and Any Additional Charges

All listed prices are in British Pounds Sterling (GBP) and include value added tax (VAT) at the prevailing UK rate where applicable. Customers outside the UK may be subject to local import duties or taxes upon purchase, though brieflyko does not collect or remit such amounts. Additional charges may arise for expedited access to premium modules or customised workflow templates. Price changes are communicated in advance for active subscribers, and existing contracts remain at the original rate until renewal. No hidden fees apply to standard course access, but users should review the checkout summary for any optional add-ons.

Accepted Payment Methods, Payment Authorisation, and Payment Security

brieflyko accepts major credit and debit cards, PayPal, and bank transfers for course purchases. All transactions are authorised in real time through secure payment gateways compliant with UK financial regulations. Payment details are processed by third-party providers and never stored on our servers. Authorisation occurs immediately upon submission, with funds held until order confirmation. Security measures align with Payment Card Industry Data Security Standards and relevant UK data protection rules, ensuring encryption of sensitive information during transmission.

Order, Booking, or Service Confirmation and When a Contract Is Formed

A contract forms once payment is successfully authorised and a confirmation email is sent to the provided address. This email includes access instructions, invoice details, and a summary of the purchased course content on studio production techniques. Until this point, no binding agreement exists. Customers receive instant digital access upon confirmation, subject to the terms outlined here. Any pre-order or waitlisted items become available only after full payment and confirmation.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of purchase to cancel digital content orders without reason. Cancellation must occur before substantial access or download of the material. For subscriptions, cancellation can be made at any time but takes effect at the end of the current billing cycle. Once access to course modules on camera operation or lighting has begun, the right to cancel may be lost if the consumer has expressly consented to immediate performance.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for unused digital resources within the 14-day period if no significant content has been accessed. Exclusions apply to completed downloads, customised workflow templates, or promotional bundles where value has already been received. Non-refundable items include any live session recordings or updated modules released after purchase. Refunds are not granted for change of mind after the cooling-off period or for failure to meet personal expectations regarding the depth of coverage on sound waves and television workflows.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, contact [email protected] with your order number, full name, and a brief explanation. Include the date of purchase and details of any accessed content. Requests must be submitted in writing via email or the contact form on the site. Within five working days, you will receive an acknowledgement and instructions for any further information needed, such as proof of purchase or device access logs.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review to verify eligibility based on access records and policy terms. Approval or rejection is notified by email within ten working days. If rejected, the notification explains the specific reasons, such as prior content access or elapsed cooling-off period. Customers may appeal once with additional supporting details, after which the decision is final.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method within fourteen days of approval. Credit card refunds typically appear within three to five working days, while PayPal or bank transfers may take up to ten days depending on the provider. brieflyko bears the cost of standard processing, but currency conversion fees remain the customer's responsibility if applicable.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers

Digital courses on studio production are supplied immediately upon purchase, waiving certain cancellation rights once access begins. Subscriptions renew automatically unless cancelled before the renewal date. Promotional offers, such as discounted bundles on lighting and sound techniques, are non-refundable after redemption. Updates to course materials are included during the subscription term but do not trigger separate refunds.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in suspended access until resolved. Duplicate charges are investigated and refunded automatically upon detection. Chargebacks are treated as cancellations and may lead to account restrictions. Suspected fraud prompts immediate account review and cooperation with UK authorities, with no refund issued until resolution.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside rights under the Consumer Rights Act 2015, UK GDPR, and the Data Protection Act 2018. Nothing here limits your statutory rights to receive services of satisfactory quality or to claim for misdescribed digital content. Complaints about payment processing can be escalated to the Financial Ombudsman Service where relevant.

Contact Route, Policy Changes, and Last-Updated Date

For queries, use the contact form or email [email protected]. Policy updates are posted on this page with a new last-updated date. Continued use after changes constitutes acceptance. National Film and Television School, Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG and 01494 671234 are available for formal correspondence if required under UK consumer law.